At the March 3 Transit Advisory Committee meeting, MiWay presented the 2025 Report to the Community.
The report answers the fundamental question: How did we make transit better for our community in 2025?
MiWay’s work in 2025 marked a significant shift from vision‑setting to practical, meaningful action. Throughout the year, MiWay strengthened day‑to‑day service, responded directly to community feedback, and enhanced both customer and employee experiences. These efforts delivered tangible results, including a 54% reduction in overcrowding on the busiest routes, upgrades to 155 landing pads, the installation of 70 new shelters, and achieving 99.4% accessibility across all bus stops. It brings to light the challenges we continue to have with capacity and customer satisfaction with reliability and communication.
Read 2025 Report to the Community