COVID-19 Questions and Answers

By March 30, 2020Covid-19

Businesses with questions:

The Province of Ontario has ordered the mandatory closure of all non-essential workplaces effective Tuesday, March 24 at 11:59 p.m. This closure will be in effect for 14 days with possible extension as the situation evolves. Businesses who have questions about closures of at-risk workplaces or how emergency measures impact their business or employment can call the Province of Ontario’s Stop the Spread Business Information Line at 1-888-444-3659 or visit the Stop the Spread webpage.


Businesses not adhering to by-laws:

The Province of Ontario has ordered the mandatory closure of all non-essential workplaces effective Tuesday, March 24 at 11:59 p.m. Peel Regional Police will assist in enforcing this legislation. If residents in our region wish to report a non-compliant business, we would ask the community to report via their non-emergency line at 905-453-3311.


What is the City doing to help businesses:

The City will be deferring the April, May and June interim property tax due dates for 90 days for residential and commercial property. The City’s Economic Development Office (EDO) has a list of resources, including employee and financial support available to Mississauga businesses. Further, businesses in Peel and across Ontario can get information on how emergency measures during COVID-19 impact them by calling 1-888-444-3659. For more information, visit


What is the City doing to help residents:             

The City will be deferring the April, May and June interim property tax due dates and deferring stormwater charge due dates for 90 days. In addition, the City has implementing free transit and rear-only boarding for added safety. Finally, the City has suspended enforcement of on-street parking limits and overnight parking restrictions.


Complaints of residents using park equipment and congregating in parks:

City parks and trails are open for public use; however, people out getting fresh air are being reminded and advised of the need and importance to practice physical distancing. That means remaining approximately 2 metres (6 feet) apart. The City has closed facilities within parks such as playgrounds, sports courts, leash-free zones, picnic shelters, skateboard parks etc. We are working extremely hard to get this message out to parents, families and all residents. Signs have been installed in these areas and facilities have been locked where possible. We are asking for their safety, and to prevent the spread of COVID-19, that they abide by these closures. The City will do what we can to ensure residents comply with these closures through our Security and Parks teams, but with reduced staffing levels and over 500 parks, it is difficult to be everywhere at once. We are really asking and relying on residents to listen to what the City is asking, what the Province is asking and what the Federal Government is asking them to do.


Mississauga Transit:

Transit remains an essential service in Mississauga. City Centre Transit Terminal will remain open to the public and the information booth will remain open, and relocate inside the terminal at the fares booth. The fares booth will close on Monday, March 23 until further notice. Our Call Centre remains open to support our on-street operations and passengers. For more information regarding bus operations and service updates, please visit


Building Permits:

The City will continue to deliver essential services including Building Permits/Inspections. For more information on the City’s essential services, visit


Public Meetings:

Please be advised that all public meetings have been cancelled. Meetings will be rescheduled at a future date and you will be notified. For more information, please visit


Seniors who do not use internet, what are key numbers:

Peel Public Health – 905-799-7700

Tele Health Ontario – 1-866-797-0000

Public Health Ontario – 416-235-6556

Government of Canada – 1-833-784-4397

Mississauga Customer Service – 3-1-1 – Outside City Limits – 905-615-4311


Residents worried about newspaper, mail and touching delivered items:

It is not yet known how long the virus causing COVID-19 lives on surfaces, however, early evidence suggests it can live on objects and surfaces from a few hours to days. The risk of spread from products shipped over a period of days or weeks at room temperature is very low. There is no known risk of coronaviruses entering Canada on parcels or packages. As a precaution, wash your hands often with soap and water or use an alcohol-based hand sanitizer. For more information:


Contact information for stuff handled by other levels of government:

Service Ontario – 1-800-206-7218

Employment Insurance  – 1-800-206-7218 **You should apply for Employment Insurance and Pensions online. You must submit Social Insurance Number requests by mail.

Provincial Government – Elected Officials:


MPPs Provincial Riding Constituency Address
Deepak Anand Mississauga – Malton 7045 Edwards Boulevard, Suite 302
Mississauga ON L5S 1X2

Phone: 905-696-0367

Rudy Cuzzetto Mississauga – Lakeshore 120 Lakeshore Road West, Unit 1 & 2
Mississauga ON L5H 1E8

Phone: 905-274-8228

Natalia Kusendova Mississauga – Centre Main Legislative Building, Queen’s Park, Room 429,
Toronto, ON M7A 1A8

Phone: 416-326-7102

Kaleed Rasheed Mississauga East – Cooksville 1420 Burnhamthorpe Road East, Unit 315
Mississauga ON M7A 1A8

Phone: 905-238-1751

Sheref Sabawy Mississauga – Erin Mills Legislative Building, Queen’s Park Room N407,
Toronto, ON M7A 1A8

Phone: 416-326-7253

Nina Tangri Mississauga – Streetsville 154 Queen Street South, Unit 110
Mississauga ON L5M 2P4

Phone: 905-569-1643



Canadian Government – Elected Officials:


MPs Federal Riding Constituency Address
Omar Alghabra Mississauga Centre 151 City Centre Dr., Suite 400
Mississauga, Ontario L5B 1M7

Phone: 905-848-8595
Fax: 905-848-2712

Navdeep Bains Mississauga – Malton 6660 Kennedy Rd., Unit 210
Mississauga, Ontario L5T 2M9

Phone: 905-564-0228
Fax: 905-564-1147

Peter Fonseca Mississauga East – Cooksville 918 Dundas St., E., Suite 303
Mississauga, Ontario L4Y 4H9

Phone: 905-566-0009
Fax: 905-566-0017

Iqra Khalid Mississauga – Erin Mills 3100 Ridgeway Drive (Main Office) Suite 35
Mississauga, Ontario L5L 5M5

Phone: 905-820-8814
Fax: 905-820-4068

Gagan Sikand Mississauga – Streetsville 100 Kennedy Road S (Main Office),
Brampton, ON L6W 3E7

Phone: 905-790-9211
Fax: 905-790-9507

Sven Spengemann Mississauga – Lakeshore 1077 North Service Road (Main Office), Suite 30,
Mississauga, ON L4Y 1A6

Phone: 905-273-8033
Fax: 905-273-5040