If your landlord or property manager isn’t fixing issues in the building you’re renting, you can report it to the City.
Your personal information is kept confidential. However, if you don’t want to give your name, you can submit an anonymous complaint. If you submit an anonymous complaint, you won’t be able to follow up on the investigation as you won’t receive a service request number.
What happens next
Once we receive a complaint, we’ll create a service request and assign it to an officer (City staff). The officer will investigate to confirm if the landlord or property manager is complying with building maintenance standards, such as:
- Maintaining adequate and appropriate room temperature throughout the year
- Keeping heating, ventilation, air conditioning and plumbing in good working order
- Ensuring interior and exterior lighting in the building is adequate
- Keeping the building free of litter, debris and pests
The landlord or property manager must fix any building violations found by the officer.
An officer may contact you for more information if you provided your name with the report. If you submitted an anonymous complaint, you won’t be contacted by an officer.