As part of our ongoing commitment to keeping you informed, we want to share some updates on TransHelp’s services and outline key information to help you plan your next trip with confidence.
Update on vehicle availability
During last month’s extreme cold, some newer buses had difficulty maintaining cabin heat. This issue has been resolved, and those buses are now back in full service.
Ridership remains at an all-time high
- Demand for TransHelp is up 16% year over year. To help with the increase, we’ve added vehicles and staff.
- We continue to accommodate 100% of advance bookings. At peak times, we may offer a nearby time if your preferred time is unavailable.
Same day and late bookings
- With ridership at record levels, last-minute trips depend on availability and cannot be guaranteed.
- If you pre-booked but miss your ride home, please contact us—we will send another vehicle as soon as possible.
Help us help you
- Book early: You can book up to 7 days in advance for the best chance of getting your preferred times.
- Use online booking: Booking and cancelling online helps keep phone lines open and reduces wait times. Sign up for online booking today!
- Call during quieter hours: 10 a.m.–5 p.m. typically has shorter wait times.
- Consider conventional transit: If you’re able to use MiWay or Brampton Transit for some trips, it frees up capacity for riders who cannot.
- Cancel early: Early cancellations let us reassign trips to other passengers who need them.
Thank you for your patience and partnership as we manage higher demand. We remain committed to getting you where you need to go, safely and reliably.