Strengthens commitment to person-centred, emotion-based care
BRAMPTON, ON (July 10, 2025) – Seniors Services, comprised of the Long Term Care (LTC) and Seniors Services Development (SSD) Divisions, presented its 2024 annual performance report for Adult Day Services and Long Term Care Centres to Regional Council.
With seniors representing the fastest-growing population in Peel – projected to make up 20% of the population by 2041 — and 65% of LTC residents already living with dementia, Peel Region continues to take bold, innovative steps to deliver person-centred, emotion-based care in line with the Seniors Services Strategic Plan.
Key achievements in 2024 include:
- Reaching More Seniors: Services were delivered to 861 residents across Peel Region’s LTC Centres, while 405 community members were supported through in-person Adult Day Services (ADS), and another 101 participated in Virtual ADS.
- Exceeding Provincial Standards: Peel Region LTC outperformed the provincial average on all six quality indicators for LTC home performance: antipsychotic use without a psychosis diagnosis, worsened skin and wounds, use of physical restraints, falls, worsened pain, and worsened mood from symptoms of depression.
- Excellent Client and Resident Satisfaction: 100% of ADS clients reported satisfaction with overall programs and services; 98% felt services helped maintain or improve their well-being; and 93% agreed that ADS participation helped them live at home longer. 88% of people living in one of our five Peel LTC homes were satisfied with the quality of care received, and 83% would recommend their centre to others as a place to live.
- Recognition for Clinical Excellence: For the 10th consecutive year, Peel Region LTC was re-designated as a Best Practice Spotlight Organization by the Registered Nurses Association of Ontario.
- Expanding Emotion-Based Care: All seven LTC Butterfly home areas were re-certified by Meaningful Care Matters, with accreditation underway at two additional Butterfly home areas at the Seniors Health and Wellness Village (SHWV) at Peel Manor. Emotion-based care is also being implemented in all five ADS programs with Malton Village becoming the first Butterfly certified ADS program in Peel Region and in Canada.
- Innovation at the Seniors Health and Wellness Village at Peel Manor: The SHWV at Peel Manor continues to serve as a leading model of care, offering support and services through an integrated care centre, an eight-bed overnight respite care unit, expanded ADS capacity, and the Thrive program for seniors and their informal caregivers.
- Behavioral Supports: In its first year, the Transitional Behavioural Support Unit admitted 36 individuals with advanced dementia-related symptoms. As the Lead Agency for Behavioural Supports Ontario, Peel Region is expanding mobile behavioural support teams across Central West to assist residents with dementia, support transitions, stabilize new admissions, and address resource challenges in collaboration with 23 LTC homes and partners.
- Reducing Hospitalizations: LTC Nurse practitioners are leveraging point-of-care testing and advanced clinical skills to reduce unnecessary hospital transfers through early intervention and on-site treatment within their long-term care home.
- Improving End-of-Life Care in LTC: Palliative care tools piloted at Vera M. Davis Centre in Caledon with provincial funding are enhancing comfort and family-led approaches at end-of-life, reducing unnecessary hospital transfers and supporting culturally sensitive care, with plans to roll out across Peel Region LTC.
- Investing in Staff Well-being: The Culture and Wellness program supports staffs’ resilience with mental health resources, Health specific leadership development, and burnout prevention experienced in the health sector, helping to address sector-wide staffing challenges.