3-1-1 Holiday Hours

By December 23, 2020December 30th, 2020Events, Issues

During the holiday season, you can call 3-1-1 with questions about COVID-19, or to report any non-compliance related to gatherings and non-essential businesses. Call 3-1-1 if you wish to report:

  • Open non-essential businesses
  • Events or gatherings in private homes or in public or commercial venues

The City’s 3-1-1 call centre holiday hours are:

Date Hours of Operation
December 24 7 a.m. to 7 p.m.
December 25 Closed
December 26 to 28 9 a.m. to 5 p.m.
December 29 to 31 7 a.m. to 7 p.m.
January 1 to 3 Closed
January 4 7 a.m. to 7 p.m.

When the call centre is closed, residents can still call 3-1-1 and press 2 at the prompt to receive service from dispatch. All 3-1-1 complaints will be sent to Enforcement staff for investigation.