• COVID-19 Frequently Asked Questions

    COVID-19 – Frequently Asked Questions in Mississauga
    *New questions and/or updated responses are in red
    Boats/Marinas | Businesses | Conservation Areas | Cycling | Dog Parks/Leash-Free Zones | Exercise | Enforcement | Fire | Fireworks | Fishing | Golf Courses | Library | Litter | Multi-use Fields | Parks/Gardens | Parking lots | Road Construction | School Board Properties | Sports Courts | Staying Informed | Swimming Pools | Taxes | Transit | WiFi | Visiting Family and Friends
    Boats/Marinas
    The province just announced marinas are open. Can I launch my boat at one of the City’s marinas?
    All City-run marinas and boat launches remain closed at this time. However, marina preparations for opening are well underway. We are working with boaters to get their boats ready for launch. All boaters with a permitted 2020 slip will be contacted by Marina staff to schedule a time for launch. A phased approach to opening and launching boats will begin on May 22. The public boat launch at the Lakefront Promenade Marina will be open as of May 22. Due to high water levels, the public boat launch at Marina Park is closed and will remain closed until it is safe to open.
    Residents wishing to launch personal watercraft (like a kayak or canoe) may do so at one of our beaches. Residents are reminded that parking lots are restricted and they must ensure they are meeting the requirements of provincial orders and public health guidelines while boating.
    Businesses
    I’ve heard that some businesses will be allowed to reopen on May 19?
    On May 14, the Province announced that some businesses are permitted to open as of Tuesday, May 19 if they are ready. According to the Province’s news release, these include:
     Retail services that are not in shopping malls and have separate street-front entrances with measures in place that can enable physical distancing, such as limiting the number of customers in the store at any one time and booking appointments beforehand or on the spot.
     Seasonal businesses and recreational activities for individual or single competitors, including training and sport competitions conducted by a recognized national or provincial sport organization. This includes indoor and outdoor non-team sport competitions that can be played while maintaining physical distancing and without spectators, such as tennis, track and field and horse racing.
     Animal services, specifically pet care services, such as grooming and training, and regular veterinary appointments.
     Indoor and outdoor household services that can follow public health guidelines, such as housekeepers, cooks, cleaning and maintenance.
     Lifting essential workplace limits on construction.
     Allowing certain health and medical services to resume, such as in-person counselling; in-person services, in addition to virtual services, delivered by health professionals; and scheduled surgeries, all based on the ability to meet pre-specified conditions as outlined in A Measured Approach to Planning for Surgeries and Procedures During the COVID-19 Pandemic.
    Physical distancing guidelines are still required (2 metres at minimum) in all sectors. Retail shops must limit the number of customers they allow in at one time or conduct business by appointment.
    I noticed that my local neighbourhood salon is open. Is it okay to go and get my haircut?
    No. Non-essential businesses such as hair salons were ordered closed by the provincial government on April 4, 2020. City of Mississauga Officers are enforcing this Provincial Emergency Order. Failure to comply
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    with the order can result in a fine of up to $1,000. You can call 311 to report all other non- essential businesses that are open in Mississauga. Check the province’s website for an updated listing of additional workplaces can be opened.
    Can I hire a landscaping company?
    Yes. Private households could now employ workers on or about the premises in activities primarily concerned with the operation of the household – lawn care services and landscaping services are permitted.
    Can I hire a pool company to clean my pool?
    Yes. Private households could now employ workers on or about the premises in activities primarily concerned with the operation of the household.
    My roof is leaking. Can I hire a roofer to fix the roof?
    Yes. Private households could now employ workers on or about the premises in activities primarily concerned with the operation of the household – lawn care services and landscaping services are permitted.
    I know of a business that isn’t approved by the province to be opened. Who can I report this to?
    Check the province’s website for an updated listing of additional workplaces can be opened. Residents who wish to report non-compliant businesses that are bars, restaurants and other food premises can contact Peel Public Health at 905-799-7700 or Caledon 905-584-2216. Residents who wish to report any other non-compliant businesses can call 311.
    For businesses not managing/providing appropriate physical distancing measures (and other health guidelines) for customers – i.e., lineups, crowd management, please call 311.
    Residents who wish to report any employer/employee complaints or other matters related occupational health and safety should contact the Ministry of Labour at 1-877-202-0008.
    Reporting a non-compliant food establishment
    Call Peel Public Health 905-799-7700. Food establishments include:
     Bar
     Restaurant
     Other businesses like grocery stores, convenience stores, discount and big box retailers selling groceries, restaurants (take-out, drive-through and delivery service only), beer and wine and liquor stores.
    Conservation Areas
    City parks are closed but does that include Mississauga’s conservation areas as well?
    City of Mississauga parks and trails remain open for walk-through access only. Park amenities such as playgrounds, leash free zones, sports courts and sports fields remain closed and are actively enforced.
    The Provincial government announced that some provincial parks and conservation reserves can reopen for walk-through, day-use only. Conservation areas in Mississauga remain closed. For more information, please visit the local conservation area website.
    Cycling
    What is a temporary active transportation (cycling, walking, jogging) lane?
    The City is installing temporary lanes for cycling, walking and jogging in response to COVID-19. It promotes physical activity and provide local residents with connections to key essentials like grocery stores in a way that allows for physical distancing.
    General criteria for the temporary cycling, walking, and jogging (active transportation) lanes include:
    • Areas with higher density
    • Road corridors parallel to trails
    • Areas that have lower access to or nearby available parkland or open spaces and have lower average household incomes
    • Provides connections to key essentials like grocery stores and pharmacies
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    These temporary lanes are not recreational amenities. They are intended for use by local residents to address needs based on the criteria outlined above. The safety of local residents is paramount. Each temporary installation is completed with safety for all being top of mind which includes consideration of transit operations and configuration of intersections.
    What are the locations of the temporary active transportation lanes? Will there be more temporary active transportation lanes?
    We have two locations – one in Cooksville and one in Meadowvale. In Cooksville, it runs along King Street between Camilla Road and just east of Confederation Parkway. This is a cycling only lane and provides connections in the Cooksville area to key essentials like grocery stores and medical offices.
    In Meadowvale, a temporary active transportation lane runs along Glen Erin Drive between Britannia Road and Aquitaine Avenue. This lane will allow for walking, jogging and cycling. It helps alleviate pressure on surrounding trail networks and provides an active transportation connection for area residents to the Meadowvale Town Centre.
    Additional locations are being considered. Each location will be monitored and adjustments will be made if needed.
    Where is the best place to ride my bike?
    You can continue to use the multi-use trails in parks for cycling, walking and running. Regular trail etiquette continues to apply. To help prevent the spread of COVID-19, use the trails, cycling infrastructure and bike lanes in your own neighbourhood and avoid busier routes and peak times when possible.
    Are there any precautions I should take when riding my bike?
    To help prevent the spread of COVID-19 when cycling, wash your hands before & after your trip. Use your elbow to press signalized intersection buttons and disinfect frequently touched bike surfaces like handle bars.
    Dog Parks/Leash-Free Zones
    When will dog parks and leash-free zones reopen?
    Although the Province has announced its intention to permit certain facilities to reopen, it has not yet released the regulations that will revise the emergency orders and detail the requirements for reopening. The City of Mississauga is awaiting the details of the Provincial regulations to ensure plans are in place for a safe opening of any facilities detailed in the Phase One framework.
    My dog has been cooped up at home. I’d like to let him run around – can I take him to one of the City’s leash free parks?
    The provincial government has ordered all recreational facilities in City parks closed, including leash-free parks. Anyone not complying with the Order will be fined. You can take your dog for short walks as long as they are on a leash. Peel Public Health guidelines advise residents to stay home and only leave your home for essential items or for solo exercise, like walking your dog.
    Exercise
    I live in a high-rise complex. Where can I go to get some fresh air?
    With the long weekend approaching, we understand residents are looking to get outside. Get some fresh air & exercise, but stay local. Avoid scenic hotspots and peak times, practise physical distancing and try to stick to essential trips for necessities & exercise only.
    Enforcement
    I would like to have a garage/yard sale. Is this allowed?
    Any garage/yard sales must ensure there are no more than five people gathered at any one time and that there is proper physical distancing of a least 2 metres apart minimum between people.
    Are food trucks allowed to operate?
    Deemed as an essential business, food trucks are allowed to operate as long as they are licensed and
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    permitted.
    I noticed an ice cream truck in my neighbourhood, are they allowed to operate?
    Like food trucks, ice cream trucks are allowed to operate as long as they are licensed and permitted.
    In regards to COVID-19, what is the City enforcing and who is enforcing it?
    The City is reviewing the announcement made by the Province on May 14. The City of Mississauga is following procedures to protect the public from the spread of COVID-19. The City is enforcing four Emergency Orders under the Emergency Management and Civil Protection Act and continues to enforce City by-laws. In Mississauga, Corporate Security is responsible for enforcing the Orders within parks. The Enforcement Division is responsible for all other locations and is also enforcing against businesses that fail to comply (excluding bars, restaurants and other food premises, which are being addressed by the Region of Peel).
    The Government of Ontario has enacted the following orders under the Emergency Management and Civil Protection Act:
    1. O.Reg. 52/20 – Organized Public Events, Certain Gatherings (prohibiting gatherings of more than five)
    2. O.Reg. 104/20 – Closure of Outdoor Recreational Amenities (including sports fields, playgrounds and park benches)
    3. O.Reg. 51/20 – Closure of Establishments (including libraries, schools, restaurants and indoor recreation facilities)
    4. O.Reg. 82/20 – Closure of Places of Non-Essential Businesses
    Enforcement approach:
     Educating residents about Provincial Emergency Orders and City by-laws
     Issuing Notices of Contravention as the first step and then issuing tickets to residents and businesses for non-compliance of Provincial Emergency Orders and City by-laws
    My neighbours just got back from vacation. I have seen them leaving their house to go grocery shopping. Shouldn’t they be in self-quarantine?
    Under the Government of Canada’s Quarantine Order – travellers returning to Canada must immediately go into self-isolation for 14 days to minimize the risk of exposure. While the City is unable to enforce these measures, the Government of Canada can. Non-compliance with this Order could lead to fines and/or prison time and enforcement is a federal responsibility led by the RCMP. If you would like to report someone not following the Order within Mississauga, please call Peel Regional Police at 905-453-3311 or file a report online at PeelPolice.ca/ReportIt.
    Fire
    Is the City still testing fire alarms?
    Fire inspectors do not test fire alarm systems; this is done by an independent company hired by the owner/property managers. Permit inspections for residents and businesses continue to take place in Mississauga while staff practise physical distancing. Complaints filed for buildings that don’t meet fire code are being assessed and if an inspection is required, inspectors are utilizing both technology and in- person visits to look into the request while practising physical distancing and wearing PPE when necessary. For questions or more information, call 905-896-5908.
    Fireworks
    Are we allowed to light fireworks in Mississauga this Victoria Day long weekend?
    Council voted to prohibit the sale and use of fireworks until further notice to reduce the potential for large crowds and continue to promote resident safety for the duration of the emergency related to COVID-19 as declared by the Province of Ontario and ensure existing resources are available and used for resident safety.
    What do I do if I see or hear fireworks in my neighbourhood?
    Please report non-compliance to 3-1-1 (or 905-615-4311 outside of City limits).
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    Since fireworks are banned, is the City doing anything for Victoria Day?
    Take part in our virtual fireworks experience by watching them from the comfort of your own home at https://youtu.be/cy7B2SL1zcc.
    You can also download the snapD HUB app for a virtual experience in augmented reality taking place on Victoria Day (May 18, 2020). Learn more: snapd.com/VictoriaDay.
    Do you know if we can light fireworks on Canada Day?
    At this time, lighting fireworks has been suspended until further notice, this includes Canada Day. We will be providing an update when they are permitted in Mississauga again.
    Fishing
    Am I allowed to fish? If not, is there anywhere else I can fish?
    Fishing is permitted in designated areas including Lake Aquitaine dock, along the Credit River and in Lake Ontario (ie. pier at JJ Plaus Park). Residents are reminded that parking lots are restricted and they must ensure they are meeting the requirements of provincial orders and public health guidelines while fishing. Enjoy the weather but please remember to practise physical distancing (2 metres minimum) and avoid crowds.
    Golf Courses
    The weather is getting nicer and I would like to play some golf with friends. Are Mississauga golf courses open for business?
    While our top priorities continue to be the health and safety of the public, as a Council we understand that residents want to enjoy being outside and so we are re-opening our City-owned golf courses.
    BraeBen will re-open to customers on May 16, 2020 and Lakeview will re-open on May 21, 2020.
    While the courses are set to open, it’s important for you to know there are a number of procedures that have been put in place to help ensure public safety. So if you are planning to play a round at either course, please be aware and follow them.
    Golf Course
     Practice green to remain closed
     Tee-times spaced out with 15-minute intervals
     Bookings must be made in advance by phone or online
     Flags must remain in place and holes will be modified for hands-free ball retrieval
     Bunker rakes, ball washers and water stations removed from the course
     Benches removed or blocked off where fixed
     On-course washrooms to remain closed
     No beverage carts
     Power carts will be limited to one person per cart, unless the occupants reside in the same household
     Power carts, pull carts and rental clubs will be thoroughly disinfected after each use
    Food Services
     Only limited menu grab and go food services (including alcohol) will be offered
     BraeBen orders will be called in advance and picked up out of sliding glass window to limit contact
     Lakeview orders will be done through a station set up outside on the patio, with distancing measures in place to limit contact
    Clubhouse & Proshop
     Clubhouse will remain closed to the public with the exception of the proshop areas for check-in and washroom access only
     Door attendant to use screening measures with all guests and staff, and limit access to clubhouse/proshop with a separate entrance and exit
     All tables and chairs inside and outside of the clubhouse will be removed
     Protective plexiglass shields installed at pro-shop and food concession counters
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     Floor markings added to ground indicating 6ft spacing
     Only pre-packaged balls and tees will be sold. All other retail options will be put away until further notice (ie. clothing, golf shoes, hats and accessories)
     Customers will be encouraged to use debit or credit card for payments, but cash accepted if necessary
     Washrooms, counters, doors and frequent touchpoints to be disinfected throughout the day by using other full-time Operations staff from Recreation
    Visit mississauga.ca/golf for more information and book tee times.
    I know parking lots at community centres and parks are closed. Am I able to park at the golf course if I have a tee time booked?
    Yes, golfers with booked tee times can park at course parking lots. Golfers are asked to come to the course no earlier than 20 minutes before their scheduled tee time. After their round, we are asking all golfers to head out and not loitering around.
    Library
    When are City libraries reopening?
    The City is reviewing the announcement made by the Province. We will be planning and preparing accordingly in consultation with Peel Public Health. Any reopening plans or changes to the current Library closures will be communicated through our website and social media channels. In the meantime, please access our virtual library services and programming at Mississaugalibrary.ca.
    Litter
    The garbage bins at the park are full. Is it okay to leave my bagged dog waste beside it for Parks staff to pick up?
    Leaving dog waste beside a waste bin, on the ground or in a tree is littering and you will be fined $365. Pick up your dog waste, bag it and throw it out in our waste bin or dog waste bins. If the bin is full, please take it home and dispose of it there.
    Multi-use Fields
    Although the Province has announced its intention to permit certain facilities to reopen, it has not yet released the regulations that will revise the emergency orders and detail the requirements for reopening. The City of Mississauga is awaiting the details of the Provincial regulations to ensure plans are in place for a safe opening of any facilities detailed in the Phase One framework.
    Parks/Gardens
    Can my kids use the playground at the park?
    The provincial government has ordered all recreational facilities in City parks closed, including playgrounds. The Province has not ordered that parks be completely closed; however, the Parks Order closed a list of recreational facilities and amenities commonly found inside municipal parks. You can continue to walk on paths, trails and other portions of parks that have not otherwise been closed.
    The Province did not order walkways and trails closed. Municipalities own their parks and retain the right to completely close them, or close areas that were not covered by the Provincial Parks Order.
    The Order includes recreation amenities on school board properties. Failure to comply with the prohibition of use of such amenities on school board properties may result in residents being fined and/or receiving a trespass notice which is enforceable by police. Residents are requested to refrain from congregating or playing on, or otherwise using, any school board property.
    It’s cherry blossom season at Kariya Park, am I allowed to go there?
    No. The City has made the decision to close the facility entirely to the public to avoid the spread of COVID-19 and limit the amount of visitors during the cherry blossom period. The City is offering a live feed where residents can view the cherry blossoms online beginning today until their petals start to fall, as the trees
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    only stay in bloom for approximately two weeks. To view them bloom live, visit mississauga.ca/cherryblossomwebcam.
    Are Mississauga’s community gardens open?
    Mississauga’s nine community gardens are scheduled to reopen on May 22, 2020 to registered garden members only including Garden of the Valley, Hillside Community Garden, Malton Community Garden, Parkway Green Generation Garden, Forest Glen Community Garden, Hancock Community Garden, Churchill Meadows Community Garden, Small Arms Community Garden and Iceland Teaching Garden. The City has worked closely with its community garden partner, Ecosource, to develop a safety protocol plan and opening plan. Some of these guidelines include increased supervision, scheduled access, limit to one person per plot at a time, eliminating shared tools, suspension of teaching and group programs and provision of hand washing stations.
    I live near a park. Can I use it?
    Yes – parks, green space, trails and pathways remain open for walking, cycling or running. However, do not linger, play or use parks as you normally would. You can engage in outdoor activities/exercise close to home. Mississauga parks have pedestrian access. However, all parking lots are closed to unauthorized vehicles. Please refrain from engaging in any recreational activities in our parking lots. You can still enter the park/trail for activities such as walking, running or biking.
    Please stay close to home – you won’t have access to a parking lot at our parks or community centres. Please follow the spirit of the Provincial Orders, City by-laws and Peel Public Health guidelines and physical distancing.
    Am I allowed to sit on a park bench?
    The provincial government has ordered all recreational facilities in City parks closed, including park benches. City of Mississauga Officers are enforcing this Provincial Emergency Order. Failure to comply with the Order can result in a fine of up to $1,000.
    The Parks Order closed a list of recreational facilities and amenities commonly found inside municipal parks. You can continue to walk on paths, trails and other portions of parks that have not otherwise been closed. City facilities/amenities that are closed to the public include:
     Beaches
     Sports Courts and multi-use fields (tennis, basketball, pickleball)
     Play structures/playgrounds/ swings/slides
     Park benches, picnic shelters and pavilions
     Spray pads
     Outdoor fitness equipment
     BMX parks/Skateboard parks
     Community gardens
     Sports fields (baseball, soccer, cricket, football, rugby)
     Off-leash dog areas/parks
    My kids are going stir crazy, can I take them to the park?
    Yes – parks, green space, trails and pathways remain open for walking, cycling or running. However, don’t hang around, play or use parks as you normally would. You can engage in outdoor activities/exercise close to home.
    The City is asking for continued co-operation in following the recommendations of Peel Public Health. These precautions are necessary to slow the spread of COVID-19. Peel Public Health advises residents to stay home and only leave your home for essential items or for solo exercise.
    You can use our City parks to walk through on the trails but we ask that you not:
     Play sports/games
     Relax in a field
     Have a picnic
     Chat on the benches
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     Play catch/throw a Frisbee
     Play in an empty parking lot
     Workout in a park
     Do not linger around, play or use parks as you normally would
    Please remember that the provincial government has ordered all recreational facilities in City parks closed. City of Mississauga Officers are enforcing this Provincial Emergency Order. Failure to comply with the Order can result in a fine of up to $1,000.
    The Province has not ordered that parks be completely closed, however, the Parks Order closed a list of recreational facilities and amenities commonly found inside municipal parks. People can continue to walk on paths, trails and other portions of parks that have not otherwise been closed. City facilities/amenities that are closed to the public include:
     Beaches
     Sports Courts and multi-use fields (tennis, basketball, pickleball)
     Play structures/playgrounds/ swings/slides
     Park benches, picnic shelters and pavilions
     Spray pads
     Outdoor fitness equipment
     BMX parks/Skateboard parks
     Community gardens
     Sports fields (baseball, soccer, cricket, football, rugby)
     Off-leash dog areas/parks
    The Parks Order includes recreation amenities on school board properties. Failure to comply with the prohibition of use of such amenities on school board properties may result in residents being fined and/or receiving a trespass notice which is enforceable by police. Residents are requested to refrain from congregating or playing on, or otherwise using, any school board property.
    Parking Lots
    Can I gather in a plaza parking lot with my friends if we are physically distancing?
    It is best to keep all outings to essential purposes only. Practice physical distancing (2 metres minimum) and avoid crowds. Use technology to keep in touch with family and friends, and host virtual get-togethers.
    Am I allowed to play in an empty Community Centre parking lot (e.g., rollerblade, throw a frisbee)? All City facility parking lots, except for City-owned golf course parking lots, are closed to unauthorized vehicles. These lots include those at community centres, libraries and parks where feasible. They are not to be used as play or hangout areas. Parking lot entrances, where possible, are barricaded. The public is allowed to walk through parking lots to get to park trails and walking paths but playing in them is restricted.
    At this time, pedestrians are permitted to enter closed parking lots so long as they are not violating the Organized Public Events, Certain Gatherings Order.
    City of Mississauga Officers are patrolling these areas and educating residents on why they can’t park in municipal parking lots. If cars are parked in these lots, City Officers will enforce the Traffic (Parking) By- law and will ticket and tow.
    If you are asked to leave a closed park amenity and do not do so when asked, you can be fined for failing to leave the premise under the authority of the Trespass to Property Act.
    Road Construction
    The sidewalk near my house was supposed to be repaired but then COVID-19 happened. Will this work still continue?
    The City of Mississauga’s construction season is now underway following Council approval of a staff report. In total, there are 21 planned construction projects and eight projects continuing from 2019. These projects include
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    road resurfacing, sidewalk and multi-use trail construction, bridge repairs, creek and erosion control work and construction of new stormwater management facilities.
    School Board Properties
    I enjoy running. Can I use the running track at a nearby school?
    School boards are asking residents to refrain from congregating or playing on, or otherwise using, any school board property. The Provincial Order to close outdoor recreation amenities includes those on school board properties. Failure to comply with the prohibition of use of such amenities on school board properties may result in residents being fined and/or receiving a trespass notice which is enforceable by police.
    Can my kids play in the green spaces at the school near my home?
    School boards are asking residents to refrain from congregating or playing on, or otherwise using, any school board property. The Provincial Order to close outdoor recreation amenities includes those on school board properties. Failure to comply with the prohibition of use of such amenities on school board properties may result in residents being fined and/or receiving a trespass notice which is enforceable by police.
    Sports Courts
    Although the Province has announced its intention to permit certain facilities to reopen, it has not yet released the regulations that will revise the emergency orders and detail the requirements for reopening. The City of Mississauga is awaiting the details of the Provincial regulations to ensure plans are in place for a safe opening of any facilities detailed in the Phase One framework.
    Staying Informed
    Where can I get updates about the City’s COVID-19 response?
     Social Media: for the most up-to-date information regarding the City of Mississauga’s response to COVID-19, residents can follow the City on all of its social media platforms. Follow @citymississauga on Facebook and Twitter and check out the City of Mississauga on YouTube.
     311 Citizen Contact Centre (311):: the 311 Citizen Contact Centre is a critical component of the City’s COVID-19 response and staff continue to provide residents with responsive and easily accessible customer service while completely working from home. For questions related to Mississauga’s response to COVID-19 and other City business, residents can call 311 or 905-615-4311 if outside city limits.
     Dedicated COVID-19 Web Page: visit mississauga.ca/coronavirus for the latest information on topics related to COVID-19, including cancellations and closures, City services, health advice and more. In April alone, the page received 139,277 unique views.
     eNews: sign up for the City’s eNewsletter to receive updates as they relate to COVID-19.
     Pingstreet: the City’s free mobile app Pingstreet provides access to real-time information, including the City’s latest news on COVID-19 and can also be used to report problems, including road damage, litter and dumping in City parks and much more.
    Swimming Pools
    All City-run swimming pools remain closed until further notice.
    Taxes
    Is the City still collecting interim tax instalments?
    Yes, we are collecting interim tax instalments based on the deferred instalment due dates. All taxes are payable by the end of the year, however we have also deferred the final installment dates to assist with
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    cash flow.
    When are interim tax instalments due?
    Regular instalments for residential taxes are due on July 2 and August 6, 2020. Deferred monthly pre- authorized tax payments are due July, August and September 2020.
    When will I receive my final tax bill?
    Residential tax bills will be mailed on June 8 and 9 and non-residential bills will be mailed on July 6.
    Will property taxes be completely waived for 2020?
    No, taxes will not be completely waived for 2020. Property taxes provide revenue required by the City of Mississauga to provide services to its residents and businesses. Collection of taxes is highly legislated and requires taxes to be collected within the calendar year.
    Will property taxes be reduced for 2020?
    City Council approved the 2020 Budget on January 22, 2020. The budget establishes the tax payment required to be collected through taxation. The total payment is not being reduced. As legislation requires taxes to be collected within the calendar year, taxes as levied cannot be reduced.
    Can I pay my final taxes in cash?
    Payments in cash can be made through your financial institution and will also be accepted at the Cashiers Counter at City Hall once the facility has been reopened to the public.
    How can I find out how much I owe and when it’s due?
    Taxpayers can use the on-line Tax Self-Service at https://www.mississauga.ca/portal/services/taxselfservice to access their tax account information or contact the Customer Service Centre by calling 311(or 905-615-4311 if calling outside City limits).
    How can I continue paying interim taxes according to the original schedule since all payments were automatically deferred?
    The original due dates of April 2 and May 7 for interim taxes have now passed. Payments can be made at any time before the deferred due dates. You can make payments at your financial institutions, through online banking or by cheque – dropped off at the drop box located on the north side of the Civic Centre or mailed to:
    Mississauga Taxes
    P.O. Box 3040 Station A
    Mississauga, ON
    L5A 3S4
    What if I am late in paying my final taxes?
    City Council is providing additional financial assistance by eliminating the rate charged for late payments from July 2 to December 31, 2020. Late payments received during this time will not incur any late payment charges.
    What happens if I miss payment(s)? Late payment charges are being stopped until December 31, 2020, any payments missed between July 2 and December 31, 2020 will not incur any late payment charges. Taxes still owing on January 1, 2021 will incur late payment charges until the balance on the account is paid in full.
    I lost my job and I can’t afford to pay my taxes. Can the City help me?
    Call 311 to make a payment arrangement, or if calling outside City limits call 905-615-4311; 7 a.m. to 7 p.m. Monday to Friday.
    What if I can’t pay my taxes in 2020?
    Please call Mississauga 311 to make a payment arrangement. Late payment charges will be added to your account effective January 1, 2021 on any outstanding balance.
    What is the City doing to help me with my property tax payments, if I can’t pay because of the COVID-19
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    pandemic?
    Provincial legislation requires that all City property taxes be collected within the calendar year. The City is deferring the final taxes payment due dates by 90 days. Additionally, late payment charges are being stopped until December 31, 2020. This will provide additional assistance for those that need to alter the timing of their tax payments.
    Can I apply for any type of tax relief?
    Section 357 of the Municipal Act provides authority for City Council to accept applications for cancellation, reduction or refund of taxes under certain specified conditions, which include: an appeal if a property could not be used for its normal use due to repairs or renovation for a period of at least three months during the year or unable to pay taxes due to sickness or extreme poverty. More information is available on the City’s website at: http://www.mississauga.ca/portal/residents/reductionoftaxes.
    Applications must be received on or before the last day of February of the year following the year in respect to which the application is made. The fee is $15 per application; this fee does not apply for applications for sickness or extreme poverty.
    Is any other financial assistance available?
    City Council has suspended the fees normally charged to taxpayers requiring a change to the tax payments through to December 31, 2020; specifically Cheque Retrieval, Payment Redistribution, Returned Payment and Photocopy of Processed Cheque.
    What are the due dates for the final tax instalments for residential properties?
    City Council has set the final tax instalment due dates for residential properties as October 1, November 5 and December 3, deferred by 90 days to follow the deferral of the interim tax due dates.
    What are the due dates for the final tax instalments for non-residential properties?
    City Council has set the final tax instalment due dates for commercial, industrial and multi- residential properties as October 1, November 5 and December 3, providing three instalments rather than the normal single due date to assist with cash flow.
    If I paid my interim taxes on the original due dates, when can I pay my final tax instalments?
    You can make payments before due dates/withdrawal dates. You can make payments at your financial institutions, through online banking or by cheque – dropped off at the drop box located on the north side of the Civic Centre or mailed to:
    Mississauga Taxes
    300 City Centre Drive, 4th Floor
    Mississauga ON L5B 3C1
    I am on a monthly pre-authorized payment plan (PTP) and paid my interim instalments. How will my final tax instalments be withdrawn?
    Taxpayers on a monthly PTP that have paid their interim instalments through other payment options will continue with the normal 6 monthly withdrawals (July to December) for residential properties and 5 monthly withdrawals (August to December) for non-residential properties.
    I am on a monthly pre-authorized payment plan (PTP) and deferred my interim instalments to July, August and September. How will my final tax instalments be withdrawn?
    Taxpayers on a monthly PTP that have deferred their interim instalments will have 3 monthly withdrawals (October, November and December) for both residential and non-residential properties.
    Can I change my residential PTP option from the regular 6-month withdrawal schedule to the deferred 3-month schedule?
    Taxpayers who have 6 monthly PTP withdrawals can request to change their plan to only have 3 withdrawals for their final billing (October, November and December) by submitting a request 10 business days prior to their scheduled July withdrawal date. (i.e. for the July 1 option, requests must be received by June 17). To send a request to the City:
    • email tax@mississauga.ca
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    • call 311, or if calling outside City limits call 905-615-4311, 7 a.m. to 7 p.m. Monday to Friday
    • send a written letter to: (Needs to be sent more than 10 days in advance)
    Mississauga Taxes
    300 City Centre Drive, 4th Floor
    Mississauga ON L5B 3C1
    Can I change my residential PTP option from the deferred 3-month schedule to the regular 6-month withdrawal schedule?
    Taxpayers on the 3-month deferred PTP withdrawal schedule can request to change their plan to the regular 6 monthly withdrawals by submitting a request 10 business days prior to the scheduled July withdrawal date. (i.e. for the July 1 option, requests must be received by June 17). To send a request to the City:
    • email tax@mississauga.ca
    • call 311, or if calling outside City limits call 905-615-4311, 7 a.m. to 7 p.m. Monday to Friday
    • send a written letter to: (Needs to be sent more than 10 days in advance)
    Mississauga Taxes
    300 City Centre Drive, 4th Floor
    Mississauga ON L5B 3C1
    Note: This will result in instalments for both the interim taxes and the final taxes being withdrawn in July, August and September.
    Can I change my non-residential PTP option from the regular withdrawal schedule to the deferred 3-month schedule?
    Taxpayers who have 5 monthly PTP withdrawals can request to change their plan to only have 3 withdrawals for their final billing (October, November and December) by submitting a request 10 business days prior to their scheduled August withdrawal date. (i.e. for the August 1 option, requests must be received by July 20). To send a request to the City:
    • email tax@mississauga.ca
    • call 311, or if calling outside City limits call 905-615-4311, 7 a.m. to 7 p.m. Monday to Friday
    • send a written letter to: (Needs to be sent more than 10 days in advance)
    Mississauga Taxes
    300 City Centre Drive, 4th Floor
    Mississauga ON L5B 3C1
    Can I change my non-residential PTP option from the deferred 3-month schedule to the regular 5-month withdrawal schedule?
    Taxpayers on the 3 month deferred PTP withdrawal schedule can request to change their plan to the regular 5 monthly withdrawals by submitting a request 10 business days prior to the scheduled August withdrawal date. (i.e. for the August 1 option, requests must be received by July 20). To send a request to the City:
    • email tax@mississauga.ca
    • call 311, or if calling outside City limits call 905-615-4311, 7 a.m. to 7 p.m. Monday to Friday
    • send a written letter to: (Needs to be sent more than 10 days in advance)
    Mississauga Taxes
    300 City Centre Drive, 4th Floor
    Mississauga ON L5B 3C1
    Note: This will result in instalments for both the interim taxes and the final taxes being withdrawn in August and September.
    How do I contact the City’s tax office? Please call 311 or if calling outside City limits call 905-615-4311; 7 a.m. to 7 p.m. Monday to Friday, or email tax@mississauga.ca.
    Tennis and Pickle Ball Courts
    I would like to play some tennis? Are City-run tennis courts opened?
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    City tennis and pickle ball courts remain closed at this time. The City is reviewing the announcement made by the Province on May 14.The City is working with community tennis groups to establish a plan for safe reopening of these facilities. Any reopening plans or changes to current closures will be communicated through our website and social media channels.
    Transit
    Can I board on the front door of a MiWay bus?
    Front door boarding is only for those passengers who require the use of the ramp. All other passengers must continue to board and exit from the rear doors until further notice.
    Wi-Fi
    Where can I find the public Wi-Fi locations?
    Outdoor public Wi-Fi locations are indicated on the Wireless Mississauga interactive map. Additional locations are being added. Check back for updates.
    If I am using Wi-Fi at the community centre parking lot will I get a ticket?
    All City facility parking lots, except for City-owned golf courses, are closed to unauthorized vehicles. These lots include those at community centres, libraries and parks where feasible. They are not to be used as play or hangout areas. City of Mississauga Officers are patrolling these areas and educating residents on why they can’t park in municipal parking lots. They will use their discretion based on the situation/circumstance. City Officers will enforce the Traffic (Parking) By-law and will ticket and tow if cars are parked in these lots. If you are asked to leave a closed park amenity and do not do so when asked, you can be fined for failing to leave the premise under the authority of the Trespass to Property Act.
    Is it okay to stand at the perimeter of building at the library or community centre to access the Wi-Fi?
    City facilities are closed; however, our Wireless Mississauga map shows Wi-Fi available outdoors. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing – two metres apart minimum. You may see that Wi-Fi is available near a facility, which is part of the outdoor Wi-Fi that you can use. Please ensure that you’re following all health guidelines, by-laws and closure orders when accessing Wireless Mississauga hotspots.
    If I am in a park and need to access the Wi-Fi, can I sit on the grass?
    Our Wireless Mississauga map shows Wi-Fi available outdoors. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing of more than two metres part. You may see that Wi-Fi is available near a facility, which is part of the outdoor Wi-Fi that you can use. Please ensure that you’re following all health guidelines, by-laws and closure orders when accessing Wireless Mississauga hotspots.
    Is there a time limit on how long I can access the City’s public Wi-Fi?
    There is no time limit on using the City’s public Wi-Fi. However, if you are outside for long periods of time, the City is asking for continued co-operation in following the recommendations of Peel Public Health.
    These precautions are necessary to slow the spread of COVID-19.
    Can I sit on a bench while I am on public Wi-Fi?
    The provincial government has ordered all recreational facilities in City parks closed, including park benches.
    Visiting Family and Friends
    Can I invite friends to come over to my house even if we’re less than five people?
    With the spread of COVID-19 in Mississauga, it is best to keep all outings to essential purposes only. This includes visiting friends. The City is enforcing gatherings of more than five people in public and private dwellings. It is important to take this seriously to help prevent the spread of the virus.
    The Organized Public Events, Certain Gatherings Order prohibits attendance at:
    • An organized public event, including a parade, of more than five people;
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    • A social gathering of more than five people (even if held in a private home); or
    • A gathering of more than five people for the purpose of conducting religious services, rites or ceremonies.
    The Organized Public Events, Certain Gatherings Order does not apply to a gathering of members of a single household. You can go out for a walk with the people you live with, even if there are more than five of you.
    A household is not the same as a family. Gatherings of more than five people by members of the same household who are not related (i.e., roommates) are exempt. City of Mississauga Officers are enforcing this Provincial Emergency Order. Failure to comply with the order can result in a fine of up to $1,000.
    Cancel social gatherings and visits with people you don’t live with. This applies to gatherings in public locations as well as at private dwellings. Examples:
     Religious gathering (weekly mass, prayer sessions or religious occasion)
     Parties (birthday, baby shower)
     Playing sports
     Hangouts
     House parties/BBQs
     Social visits
     Play dates
    Am I allowed to have people visit if we stick to the driveway only?
    With the spread of COVID-19 in Mississauga, it is best to keep all outings to essential purposes only. This includes visiting friends. The City is enforcing gatherings of more than five people, not from the same household, on public/private property.
    My neighbour is having a BBQ in her backyard with her friends. Isn’t that going against the Provincial Order? Who do I call to report this?
    People who live in the same household can have a BBQ together in their own backyard. However, gatherings of more than five people not from the same household is a violation of a Provincial Order – call 311 to report.

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