Select City Services Set to Reopen on September 8

By September 2, 2020Covid-19, Issues, Resources


September 2, 2020


As part of the City’s phased and controlled reopening plans, some limited City services will be available in-person, by appointment only beginning September 8:


In addition, the Council Chamber and Committee Rooms will reopen for meetings at the Civic Centre (300 City Centre Dr.) with reduced capacity.


“Mississauga has come a long way, working together as a community, to stop the spread of COVID-19,” said Mayor Bonnie Crombie. “We know how much our residents and businesses want to get life back to normal, but we must remain vigilant. Working alongside our public health experts, we are now in a position to gradually and safely reopen some of our counter services along with modified community programming. Thank you to everyone for continuing to do your part to stay safe and healthy. Please, wear a face covering, wash your hands, maintain physical distancing, stay home if you are feeling ill and get tested if needed.”


Health and safety protocols are in place to protect staff and the public at all City facilities. These protocols include:


  • Active screening – Staff and visitors are screened with COVID-19 assessment questions before entering a City facility.
  • Limited building access – Doors have been designated for entry and exit.
  • Mandatory masks – Face coverings are required in all indoor public spaces.
  • Physical distancing – Signage and floor markings indicate how to maintain two metres or six feet of space between others.
  • Signage – Floor decals and signage provide direction, health and safety reminders and ensure physical distancing.
  • Limited elevator capacity – Signage indicates safe and reduced capacity of elevators.
  • Stairwells – Where possible, stairwells are designated for up or down traffic.
  • Enhanced cleaning protocols – New protocols include increased cleaning and disinfecting of highly-touched surfaces and high traffic areas.

“The health and safety of our staff and the public continue to be our number one priority,” said Paul Mitcham, City Manager and Chief Administrative Officer (CAO). “We have and will continue to work closely with Peel Public Health and adhere to all guidelines and regulations put out by the Government of Ontario and the Region of Peel. These limited in-person service offerings as well as modified programming at our Recreation, Library and Culture facilities form the next step in our safe and gradual reopening and recovery plans. Other city services, including development applications and building permit applications, property tax payments and more continue to be accepted online.”


Additional program and service updates:



Beginning September 8, community centres, fitness centres, indoor pools and limited arenas will reopen with modified programs/services.

Starting September 14, C Banquets (on the 12th floor of Civic Centre) and the BraeBen Golf Course dining room will be available for bookings.



All locations except Frank McKechnie (currently under renovation) will reopen on September 15 with limited service. Curbside service will continue to be offered at Frank McKechnie until the renovations are completed in mid-October. Visits are limited to one hour and services including computer access and limited study require an appointment.



Starting September 8, bookings of some spaces will reopen including the Living Arts Centre RBC Theatre, studio rentals, church and group bookings. In addition, the information desk, reception and box office will reopen.


Mississauga’s COVID-19 Recovery Framework guides the City’s reopening and recovery. The Framework is supported by four individual recovery plans – Community, Economic, Finance and Corporate – which set Mississauga’s path forward in a safe, efficient and inclusive way.


Visit or call 311 for more information.