April 8 to 12 is 9-1-1 Awareness Week in Peel

By April 9, 2024April 10th, 2024Announcement, Events, Resources

43 per cent of 9-1-1 calls are not emergencies

During 9-1-1 Awareness Week, we recognize our first responders — emergency communicators, Fire, Police and Paramedics — for saving lives and helping residents in immediate need. We are also reminding Peel residents to call 9-1-1 only for emergencies.

In 2023, just over 900,000 calls or nearly half of all calls to 9-1-1 were for non-emergencies. They were misuse, hang-ups, short duration (accidents) or test calls to the 9-1-1 system. These calls take up valuable time and resources and can potentially prevent first responders from attending to real emergencies.

Call 9-1-1 only when someone needs immediate help from Paramedics, Police and Fire. To prevent accidental calls, lock your cell phones and do not program 9-1-1 into your phones. In addition, teach children how to use 9-1-1 correctly and how to recognize an emergency.

Call these numbers for non-emergencies

  • Call 311  for local municipal government (city or town) concerns, or to get information on municipal programs and services.
  • Call 811 to get answers to general health questions and concerns.
  • Call 211  for community-based health, social, and government services.
  • Call Police non-emergency telephone numbers:
    • Peel region – 905-453-3311
    • Town of Caledon – 905-584-2241
    • Caledon Village – 519-927-3041
  • Call Peel Regional Paramedic Services non-emergency number:
  • Call Fire non-emergency numbers:
  • Mississauga – 905-456-5700
  • Brampton – 905-456-5788
  • Caledon – 905-584-2272

Go here to learn more about 9-1-1.