Transit

Hidden Disabilities Sunflower program

The Hidden Disabilities Sunflower program empowers transit riders with invisible disabilities to wear a sunflower lanyard or pin, which discreetly informs transit staff that they need more support, help, patience, or time. The lanyards and pins are provided by participating transit agencies to customers, upon request. The program aims to support and improve the travel experience of riders with non-visible disabilities, making it smooth, seamless and respectful.

By recognizing the unique challenges faced by individuals with non-visible disabilities, both MiWay and DRT are working to ensure that every rider feels seen, supported and respected.

MiWay’s program

In Mississauga, more than 201,000 people live with a disability, and the Hidden Disabilities Sunflower program estimates that 80 per cent of these disabilities are not visible to others. The program acknowledges various conditions that are not immediately apparent, including asthma, ADHD, autism, dementia, hearing loss, low vision, anxiety, and epilepsy. To help create a more equitable transit experience, MiWay launched its Hidden Disabilities Sunflower program in fall 2024. This included staff training, community outreach and building awareness with a robust marketing and communications plan.

Hidden Disabilities Sunflower program lanyards for MiWay customers are available at the Information Booth inside the City Centre Transit Terminal, 200 Rathburn Road West or by contacting MiWay Customer Service at miwayhelps@mississauga.ca or 905-615-4636.

As part of this plan, and following an extensive analysis and input from the community, MiWay has developed a proposed 2030 transit network.

Future transit network

MiWay is proposing the following updates:

• Expansion of express route network with more express service throughout the week.
• New connections to future higher order transit projects such as the Hazel McCallion Line LRT on Hurontario Street.
• Enhanced and expanded connections to major transit hubs.
• Improved service frequencies across the network throughout the week.

Residents can provide feedback on the proposed transit network in-person at any of the public information sessions listed below.

Public information sessions

Attend a drop-in session listed below to view information boards, ask questions and provide your feedback to MiWay staff.

• City Centre Transit Terminal: inside the bus terminal building on Monday, September 22, from 11 a.m. to 6 p.m.
• University of Toronto Mississauga: outside the Blind Duck Pub on Tuesday, September 23, from 11 a.m. to 3 p.m.
• Meadowvale Community Centre: in the upper-level lobby on Wednesday, September 24, from 3 to 6 p.m.
• South Common Centre: inside the mall near the terminal entrance on Thursday, September 25, from 3 to 6 p.m.
• Kipling Station: inside the bus terminal building near the elevators on Friday, September 26, from 3 to 6 p.m.

Provide feedback online

Unable to attend a public information session? We still want to hear from you! Visit the MiVoice engagement platform to provide feedback by filling out a quick survey from September 22 to October 3.